|
Job Title: Claims Handler (ULR)
|
|
Reports to: Claims Team Manager
|
|
Based At: The Byre, Blisworth Hill Farm, Stoke Road, Blisworth, Northamptonshire NN7 3DB
|
|
Main Purpose of Role: Handling your own caseload (within a corporate client specific motor claims handling team) to recover as quickly as possible that client’s uninsured motor losses.
|
Additional Core Responsibilities:
1.
Opening claims on the office case management system / conducting initial enquiries.
2. Sending letters of claim and telephone/correspondence negotiation with third parties and third party insurers to achieve settlement in the quickest possible time.
3.
Issuing court proceedings where required, and conduct of litigated claims to settlement or conclusion.
4. On all own handled claims ensure full compliance with all office protocols, client service level agreements and client “key performance indicators”.
5.
Achieving on all own handled claims 100% data integrity compliance on the office case
management system.
6. Working within and supporting the team achieve and maintain full compliance with all office protocols, client service level agreements and client “key performance indicators”.
7.
Delegation and supervision of appropriate tasks to the Claims Administration Assistants.
8.
Full compliance with all financial transactions/Solicitors Accounts Rules.
9.
Maximise fee earning opportunities without prejudicing client recoveries
|
Criteria
|
|
Desirable
|
Method of Assessment
|
|
QUALIFICATIONS
|
In order
of preference:
·
5 GCSEs including English and
Maths; all at grade C or ab ove (or equivalent).
·
A Law degree/ Insurance Qualification.
(or equivalent)
|
CV/application form, at interview
|
|
|
EXPERIENCE
|
Motor uninsured loss recovery handling in a
legal / insurance
/ claims management environment.
|
CV/application form, at interview
|
|
|
SPECIAL APTITUDES
|
·
Demonstrable self- motivation and
initiative.
·
Ability to work independently as appropriate but within a defined
structure and to work effectively with Peers and Managers.
·
Able to display clear communication
skills
|
CV/application form, at
interview
|
|
|
CIRCUMSTANCES
|
The willingness to accommodate unexpected situations
with flexibility in working extra
hours, etc.
|
CV/application form, at interview
|
|
Please contact Irene Soars for further information - Irene.Soares@stratasolicitors.com
Position 2 - Claims Handler (CHS)
Reports to:
Claims Team Manager
Based At: Strata
House, Blisworth Hill Farm, Stoke Road, Blisworth, Northamptonshire NN7 3DB
Main Purpose of Role: Handling your
own pre-litigated caseload (within a corporate client specific motor claims
handling team) of claims brought by third parties for their motor and property
losses.
Additional Core
Responsibilities:
1. Assessing liability and setting and maintaining reserves in
accordance with client service level agreements and client “key performance
indicators”.
2. Investigation of
merits of third party claim.
3. Telephone and correspondence negotiation with third parties, third
party insurers and third party representatives to agree settlement in the
quickest possible time.
4. Capture of third party hire and repair.
5. Instruction
of own repair, hire provision, loss adjusting and investigation support
partners. On all own handled claims
ensure full compliance with all office protocols, client service level
agreements and client “key performance indicators”.
6. Achieving
on all own handled claims 100% data integrity compliance on the office case
management system.
7. Working within and supporting the team to achieve and
maintain full compliance with all office
protocols,
client service level agreements and client “key performance indicators”.
Instructing and liaising with client panel solicitors on litigated claims.
8. Delegation and supervision of appropriate tasks to
the Claims Administration Assistants.
Full compliance
on all financial transactions with the client service level agreements and
client “key
performance indicators” and The Solicitors Accounts Rules.
